About the role
In the role of Customer Service Executive, you will serve as the initial point of contact for customers, expertly addressing their inquiries and resolving issues related to telecommunications services. Your responsibilities will include interacting with customers through phone and chat, ensuring a high level of service and satisfaction.
This position is ideal for individuals who are passionate about customer service and enjoy assisting others. You will collaborate with a dedicated team and receive training to enhance your skills in customer management. The hiring company values your contributions and offers a supportive work environment that encourages growth and success.
This temporary role provides a valuable opportunity to gain experience in the telecommunications sector, with the potential for transitioning to a permanent position.
What you'll do
- Respond to customer inquiries regarding telecommunications services
- Resolve customer issues and complaints
- Document customer interactions
- Provide feedback to improve service delivery
What you'll need
- High school diploma or equivalent
- 1-3 years of experience in customer service
- Strong communication skills
Skills
Good to have
Benefits
- Competitive salary
- Training and development programs
- Opportunity to transition to a permanent role
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