About the role
Join our client as a Customer Support Associate in Dehradun, where you'll play a crucial role in ensuring customer satisfaction in the telecommunications sector. This position involves responding to customer inquiries, resolving issues, and providing information about products and services.
The ideal candidate should possess excellent communication skills and a customer-focused mindset. You will be responsible for maintaining accurate records of customer interactions and ensuring timely follow-up on inquiries.
As a member of the support team, you will have the opportunity to enhance your problem-solving abilities and contribute to a positive customer experience. Our client values teamwork and offers a supportive environment for professional growth.
What you'll do
- Provide technical support and customer service
- Document customer interactions and feedback
- Assist in resolving customer complaints
- Collaborate with the technical team to improve service offerings
What you'll need
- Bachelor's degree or equivalent experience
- Experience in customer service is a plus
- Strong verbal and written communication skills
Skills
Good to have
Benefits
- Flexible scheduling
- Work from home opportunities
- Ongoing training and support
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