About the role
As a Customer Support Executive, you will be the first point of contact for customers, addressing their inquiries and resolving issues related to telecommunications services. Your role is crucial in ensuring customer satisfaction and loyalty.
Effective communication skills and a customer-centric mindset are essential for success in this position. You will collaborate with a dedicated team that values employee growth and fosters a supportive work environment.
The ideal candidate thrives under pressure, is adaptable, and is committed to delivering high-quality service. Join us in making a positive impact on our customers' experiences.
What you'll do
- Respond to customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Resolve customer complaints and escalate when necessary.
- Maintain customer records and follow up on issues.
What you'll need
- Bachelor's degree preferred.
- 1+ years of experience in customer support.
- Strong interpersonal skills.
Skills
Excellent verbal communication.
Problem-solving abilities.
Customer service orientation.
Good to have
Experience in telecommunications.
Knowledge of CRM software.
Benefits
- Competitive salary.
- Opportunities for career advancement.
- Supportive team environment.
Interested in this role?
It takes about two minutes. Free to apply — Daily Hirer never asks candidates for money.
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Questions about this job
What are the working hours for this role?
You will work in shifts, including weekends.
Is there an opportunity for permanent employment?
Yes, high-performing contractors may be considered for permanent roles.
What type of training is provided?
You will receive hands-on training for customer service protocols and systems.
Listing last updated