About the role
As a Customer Support Executive, you will be the first point of contact for customers seeking assistance. Your role will involve troubleshooting issues, answering queries, and providing information about services offered. You will collaborate with other departments to resolve customer concerns effectively, enhancing their overall experience.
This position is perfect for individuals who are passionate about helping others and possess strong communication skills. Our client offers a dynamic work environment, along with opportunities for professional growth within the telecommunications sector.
What you'll do
- Assist customers via phone, email, and chat.
- Troubleshoot and resolve customer issues promptly.
- Provide information about products and services.
- Document customer interactions accurately.
What you'll need
- Bachelor's degree or equivalent experience.
- 1-3 years of customer service experience.
- Excellent communication skills.
Skills
Strong verbal and written communication.
Problem-solving abilities.
Ability to work in a fast-paced environment.
Good to have
Familiarity with CRM tools.
Knowledge of telecommunications products.
Benefits
- Health insurance.
- Performance bonuses.
- Career advancement opportunities.
Interested in this role?
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Questions about this job
What are the main responsibilities of a Customer Support Executive?
You will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience.
Is this position onsite or remote?
This is an onsite position located in BBD Bagh, Durgapur.
What qualifications are required?
A minimum of 1 year of experience in customer support and effective communication skills are required.
What is the salary range for this role?
The salary range is between INR 25,000 to INR 40,000 per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through Daily Hirer. Daily Hirer is recruiting for this role on behalf of a client employer.
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