About the role
As a Customer Support Executive, you will play a vital role in ensuring customer satisfaction by directly engaging with customers and addressing their queries. Your responsibilities will include handling inbound calls, responding to emails, and resolving issues efficiently.
This position is perfect for individuals seeking to advance their careers in customer service within a dynamic e-commerce environment. You will work in a collaborative team that values communication and a proactive approach, allowing you to make a significant impact in our operations.
What you'll do
- Engage with customers via phone and email.
- Resolve customer queries and issues promptly.
- Document interactions and feedback for future improvements.
- Collaborate with team members to enhance service delivery.
What you'll need
- Bachelor's degree or equivalent experience.
- Strong verbal and written communication skills.
- Customer service experience is a plus.
Skills
Excellent communication skills.
Problem-solving abilities.
Basic computer proficiency.
Good to have
Familiarity with CRM software.
Experience in the e-commerce sector.
Benefits
- Competitive salary and performance incentives.
- Opportunities for career advancement.
- Dynamic and collaborative work environment.
Interested in this role?
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Questions about this job
What are the primary responsibilities of this role?
You will handle customer inquiries, provide solutions to their issues, and ensure a positive experience.
Is there a possibility for remote work?
This position is onsite in Guwahati.
What qualifications do I need for this role?
A background in customer service or related fields is preferred, along with strong communication skills.
What is the salary range for this position?
The salary ranges from INR 25,000 to INR 40,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through Daily Hirer. Daily Hirer is recruiting for this role on behalf of a client employer.
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